Frequently Asked Questions
Find answers to common questions about our products, services, and business practices.
General Questions
What is the minimum order quantity?
For retail customers, there's no minimum order. For wholesale and bulk orders, minimum quantities vary by product. Contact us for specific bulk pricing and quantities.
Do you offer international shipping?
Yes, we ship to over 15 countries worldwide. Shipping costs and delivery times vary by destination. Contact us for specific international shipping information.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Quality & Sourcing
How do you ensure product quality?
Every batch undergoes rigorous quality testing including purity, moisture content, and flavor profile analysis. We also maintain strict storage and handling protocols to preserve freshness.
Are your spices organic and fair trade?
Many of our products are certified organic and fair trade. Look for certification labels on individual product pages, or contact us for specific certification information.
Where do you source your spices?
We work directly with farmers in Sri Lanka and other spice-growing regions. Our collection centers in Urubokka and Katuwana ensure we maintain close relationships with local growers.
Business & Partnerships
Do you offer wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk orders. Contact our sales team for volume discounts and custom packaging options.
Can you provide custom packaging?
Absolutely! We offer custom packaging solutions for private label and wholesale customers. Minimum order quantities apply for custom packaging.
How can I become a distributor?
We're always looking for quality distribution partners. Please contact us with your business information and market coverage area for partnership opportunities.
Storage & Handling
How should I store the spices?
Store spices in a cool, dry place away from direct sunlight. Keep containers tightly sealed to maintain freshness and prevent moisture absorption.
What is the shelf life of your products?
Whole spices maintain optimal quality for 2-3 years, while ground spices are best used within 1-2 years. All products include best-by dates on packaging.